Navigating Deposits & Withdrawals at 21.co.uk
Two of the most important actions that you perform at an online casino are depositing funds and withdrawing winnings. Each casino will have its own way of doing things, and it’s really important to understand how our process works here at 21.co.uk to ensure you have a smooth and enjoyable gaming experience.
Here you can find a comprehensive guide to making deposits and withdrawals at 21.co.uk, covering everything from payment methods to security measures. We aim to make the process as simple and transparent as possible so that all players can enjoy hassle-free transactions.
Funding your account: making a deposit at 21.co.uk
At 21.co.uk, we offer a variety of trusted and reliable payment methods to suit your needs. We want to make it as easy as possible for you to fund your account and start playing.
Here's a breakdown of the payment methods we offer:
| PAYMENT METHOD | MINIMUM DEPOSIT | WITHDRAWAL TIME | FEES | CONSIDERATIONS |
|---|---|---|---|---|
| PayPal | £10 | Typically within 24 hours | None | Fast and secure transactions. You may need to verify your PayPal account. |
| Visa / Mastercard Debit | £10 | 3-5 business days | None | Widely accepted and convenient. All Visa withdrawals are pending for 48 hours while our verification team review your request. For Mastercard, funds will be sent by bank transfer. A maximum of three cards can be linked to your account. You may need to verify additional cards. |
| Instant Transfer | £10 | Typically within 3 days | None | Secure and direct bank payments. Not all banks are supported. |
| Apple Pay | £10 | Typically within 24 hours | None | Seamless payments on Apple devices. Only available via the 21.co.uk casino app. |
| Bank Transfer | £10 | Typically within 5 days | None | Suitable for larger transactions. May take longer than other methods, particularly for first-time withdrawals due to the verification process. |
Important Information:
- It's important to note that credit card deposits are prohibited in the UK, as per UK Gambling Commission regulations - this is to promote responsible gambling and prevent players from using funds they don't have.
- To comply with anti-money laundering (AML) regulations, you can only use one depositing method at a time, and the "active payment method" can only be changed once your balance dips below £10.
- We do not charge any additional fees for deposits, and all transactions are protected by SSL encryption to ensure the safety of your personal and financial data.
Withdrawing Your Winnings: A Simple and Secure Process
We believe that withdrawing your winnings should be just as easy as making a deposit, so we've designed our withdrawal process to be as straightforward and secure as possible.
Here's a step-by-step guide to cashing out your winnings:
- Navigate to the withdrawal page via the wallet icon.
- Select your preferred withdrawal method.
- Enter your chosen withdrawal amount (£10 minimum).
- Follow the on-screen prompts to complete your transaction.
To ensure a smooth and timely withdrawal, please keep the following in mind:
- Verification is Key: Before your first withdrawal, you will need to verify your account by providing proof of your identity, address, source of funds, and payment method. This is a regulatory requirement and helps us to protect your funds and prevent fraud.
- Use the Same Payment Method: Whenever possible, use the same payment method for withdrawals as you used for deposits. This can help to speed up the withdrawal process.
- Sufficient Funds: Make sure you have sufficient funds in your 21.co.uk account to cover the withdrawal amount (£10 minimum).
- Comply with Our Terms and Conditions: Ensure you are familiar with and comply with our terms and conditions.
Important Information:
- Visa withdrawal requests are placed on hold for up to 48 hours while our team carries out verification checks.
- Mastercard withdrawals are paid out via bank transfer, which can also briefly delay the process.
- Withdrawals can only be made to the registered account holder.
- Delays in providing the necessary information may cause additional delays.
- A withdrawal request may be delayed if there is an ongoing investigation into an error, malfunction, or suspected prohibited practices (e.g., VPN use, bonus abuse, fraudulent activity).
Maintaining a Secure Account: Protecting Your Information
Protecting your account is our top priority, so we encourage you to take the following steps to maintain a secure account:
- Use a strong, unique password that is difficult to guess.
- Keep your login credentials confidential and do not share them with anyone.
- Keep your registration details and financial information up to date.
- Notify us immediately if your payment method has been lost, stolen, or compromised.
- Use only payment methods registered in your name.
By taking these precautions, you can help to protect your account and prevent unauthorized access.
21.co.uk: Promoting Safe and Responsible Gaming
At 21.co.uk, we are committed to safer gambling and we want you to enjoy your gaming experience in a safe and controlled environment. That's why we offer a range of tools to help you stay in control, including deposit limits, time-out periods, and self-exclusion options.
You can find more information about our safer gambling policies and access these tools on our Safer Gambling page
Need Help? Contact Our Dedicated Support Team
Our friendly and knowledgeable customer support team is available 24/7 to assist you with any deposit or withdrawal issues and we are absolutely committed to providing you with the best possible support experience.
Contact Our Support Team:
Document Verification FAQs
The 21.co.uk account verification process typically takes 24-48 hours to complete. However, it may take longer depending on the quality of the required documentation and if any additional information is needed.
Contact our support team to discuss alternative options, and we'll see how we can help.
Yes, absolutely. 21.co.uk uses Mitek, a trusted online identification partner. All data and documentation is secured through TLS encryption and stored on an encrypted server.
You can typically deposit and play while your account is being verified. However, withdrawals are usually restricted until all checks have been completed.